At Simple Modern, we strive to ensure that you are completely satisfied with your purchase. However, if you need to return an item, we have a straightforward and customer-friendly return policy in place.
1. Eligibility for Returns
You may return items purchased from Simple Modern within 30 days of the delivery date. The item must be in its original condition, unused, and in the same packaging as when it was received. The following conditions apply:
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.
- Change of Mind: If you decide to return an item for any other reason, the item must be in its original condition and packaging. You will be responsible for the return shipping costs unless the item is damaged or defective.
2. Items Not Eligible for Return
The following items are not eligible for return:
- Customized or Personalized Items: Products that have been personalized or customized to your specifications.
- Clearance or Final Sale Items: Items marked as “Clearance” or “Final Sale” are not eligible for return or exchange.
- Perishable Goods: Any items that are perishable or have a limited shelf life.
3. Return Process
To initiate a return, please follow these steps:
- Contact Customer Service: Email us at [email protected] or call us at +1 9065842109 within the return period. Provide your order number and a brief description of the reason for the return.
- Receive Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved.
- Package the Item: Carefully package the item in its original packaging, including all accessories and documentation.
- Ship the Item: Return the item to our warehouse at the following address:Simple Modern Returns Department
25 Roderer Drive,Raritan
NJ , USA, 08869 Please include a copy of your order confirmation and the RMA number inside the package. - Track Your Return: We recommend using a trackable shipping method and retaining the shipping receipt for your records.
4. Refunds and Exchanges
- Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
- Exchanges: If you would like to exchange an item for a different size or color, please contact our customer service to arrange the exchange. You will be responsible for the shipping costs associated with the exchange unless the item is damaged or defective.
5. Late or Non-Returned Items
If you do not return the item within the specified period, your refund or exchange request may be denied. We reserve the right to refuse returns that do not meet our policy requirements.
6. Contact Us
If you have any questions or need assistance with your return, please do not hesitate to contact our customer service team:
- Email:[email protected]
- Phone: +1 9065842109
We are here to help and ensure your shopping experience is as smooth as possible.